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FAQs
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FREQUENTLY ASKED QUESTIONS

You can check the hotel's availability online on the website www.greenresort.eu and send a request if you wish.
You can also contact the Booking Centre by phone on +39 0431 430144, by email at hotel@etgroup.info or by fax on +39 0431 439311.

To confirm the quote we ask for a deposit of 20% of the total, which can be paid by bank transfer or online payment.
As soon as we receive the payment, we will send you confirmation by email or post. If you book our non-refundable rate, payment of the full amount will be required using the methods mentioned above.

More information: General Terms and Conditions

All the hotel's rooms are non-smoking. Smoking is permitted on the room terrace or in the designated outdoor areas of the hotel.

We always do our best to meet our guests' requests, so we will be happy to take note of all your wishes. However, we cannot guarantee them, either in writing or verbally.

It is not possible to book places at the pool.

You can contact the Booking Centre (tel. +39 0431 430144 email hotel@etgroup.info), and we will then ask you to pay the requested amount.
As soon as we receive the payment, we will send you the voucher by email or post: we therefore recommend contacting us in good time, as the voucher is not issued at the same time as payment.

You can settle your stay at check-out. We accept all forms of payment: credit card, debit card, cheque, EC Karte and cash.

  • Check-in: from 4:00 pm
  • Check-out: by 10:00 am

If you arrive in the morning and your room is already ready, you can check in and go straight to your room. Otherwise you can park your car and wait by the pool, on the beach or at the bar.

You should agree the times with reception; they are granted depending on room availability.

The hotel is about 1.5 km from beach sector 4 in Lignano Riviera. The centre of Lignano Pineta is about 2 km away and the centre of Lignano Sabbiadoro is about 5 km away.

The hotel has an unattended car park, and there is no need to book a parking space. The villas have their own private parking.

There are paid charging stations within the hotel available to guests.

Certainly, free of charge.

If you would like to hire bikes, please ask at reception.
More information: Sport and Nature

In addition to the entertainment service, the hotel has an indoor play room.
More information: Entertainment.

Yes, it is free: simply connect to the property's Wi-Fi network and log in with your personal email address.

You will find pool towels in your room.

You can use the coin-operated laundry in the hotel. This service is subject to a charge.

The accessible apartments are the Gold type or the one-bedroom Suite apartments. The bathroom has a raised toilet seat, grab bars and a level-access shower. Every part of the hotel is wheelchair accessible.

There is a ramp into the pool, but unfortunately we do not have a hoist.

Our guests have free access to the gym at the Open SPA in the pool area. The sauna and Turkish bath can also be used free of charge. Massages and beauty treatments are not offered.
More information: Pools and Open Spa.

Through the hotel or the booking centre. The hotel will provide you with the voucher for the Green Fee: thanks to an agreement with the Golf Club, you will receive a discount on the Green Fee.

The hotel is about 1.5 km from beach sector 4 in Lignano Riviera. The centre of Lignano Pineta is about 2 km away and the centre of Lignano Sabbiadoro is about 5 km away.

Yes, the beach sector is no. 4 in Lignano Riviera. Your umbrella number will be given to you at reception.

The beach service includes one umbrella with two sun loungers for each apartment.

The resort's shuttle bus will take you to and pick you up from beach sector no. 4 in Lignano Riviera, on request by booking the service at reception. The shuttle service does not go to the centre of Lignano Sabbiadoro or Lignano Riviera.

It is not possible to book an umbrella in the front row.

Certainly, on request and free of charge.

They are provided free of charge, but only subject to availability.

It is available from mid-May to mid-September (except Saturdays).
More information: Entertainment.

  • Breakfast: 7:30-10:00 am
  • Dinner: 7:00-8:30 pm

A light lunch is available at the kiosk.

The required dress code is smart casual. Beachwear and flip-flops are not permitted.

Meals at the restaurant are usually served as a buffet. At the management's discretion, table service may be provided during periods of low occupancy.

Yes, you can buy one at reception for 40.00 euros.

The hotel kitchen is equipped to meet all our guests' needs. You can mention your dietary requirements when booking.

You can ask the kitchen or the restaurant to heat baby food or prepare light soups.

Certainly, pets are allowed in our villas. Pets are not allowed in the breakfast room.
More information: Pet friendly

The nearest railway station is in Latisana, about 20 km from Bibione, from where you can reach the hotel by bus or taxi. The nearest airports are Treviso – A. Canova (80 km) and Venice – Marco Polo (90 km).
Details on how to reach us: https://www.greenresort.eu/it/dovesiamo.html

On request, the hotel and the booking centre can arrange taxi transfers.
This service is subject to a charge. Simply let us know your arrival date, airport, time and flight number. The transfer driver will wait for you at the arrivals exit and take you directly to the hotel.

You can book treatments and massages by calling +39 0431 441200 or by asking directly at the hotel reception. Please remember that you will always receive a 10% discount on all treatments on the SPA Bibione Thermae menu, on entry to the thermal park and wellness area, on all paid therapies and on the purchase of SPA Bibione Thermae branded products.

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